AI/SaaS

RAG-Powered AI Assistant

Context-Aware AI Chat Platform

Full Stack Engineer
4 months
2 engineers
RAG
Architecture
Multi
Model Support
SDK
Embeddable
Real-time
Streaming

Overview

Built a production-ready RAG (Retrieval-Augmented Generation) AI assistant that businesses can embed into their websites. The system ingests custom knowledge bases and provides contextually accurate responses while supporting multiple LLM providers for flexibility and cost optimization.

The Challenge

Create an intelligent, context-aware AI assistant that can be embedded into any website with domain-specific knowledge

  • Generic chatbots couldn't answer domain-specific questions accurately
  • Existing solutions required significant technical expertise to integrate
  • No easy way to switch between AI providers based on cost/performance needs
  • Real-time streaming responses were essential for good UX but complex to implement

The Solution

01Retrieval-Augmented Generation implementation
02Multi-model support (OpenAI + Gemini)
03Embeddable widget SDK
04Admin panel for customization

Technical Approach

  • Implemented vector embeddings using OpenAI's ada-002 for semantic search
  • Built chunking pipeline with overlap to maintain context across document segments
  • Created abstraction layer supporting OpenAI GPT-4 and Google Gemini interchangeably
  • Designed embeddable widget using Shadow DOM for style isolation

Key Decisions

PostgreSQL with pgvector over dedicated vector DB

Why: Reduced infrastructure complexity while maintaining acceptable performance for our scale

Server-Sent Events for streaming

Why: Better browser compatibility than WebSockets for unidirectional real-time data

Admin panel for knowledge management

Why: Non-technical users needed to update FAQs and documentation without developer involvement

Results

80% reduction in support ticket volume for pilot customers
Sub-200ms retrieval latency for knowledge base queries
Seamless integration requiring only a script tag to embed
Cost flexibility allowing 40% reduction by switching models for simple queries

Lessons Learned

  • 1.Chunk size and overlap significantly impact retrieval quality - requires experimentation
  • 2.Prompt engineering is as important as the retrieval system itself
  • 3.Users expect instant responses - streaming is not optional for chat interfaces

Tech Stack

ReactTypeScriptNode.jsAWS LambdaServerlessHasuraPostgreSQLOpenAIGemini

Interested in Working Together?

I help companies build scalable systems and solve complex engineering challenges.